Booking Terms & Conditions
Please note that it is essential to read and understand the conditions of booking below. Please ensure you have read and understood the itinerary. When you make your booking and pay for your tour you acknowledge that you have read and agree to the following points.
1. Rates and Prices
All rates are quoted in Brunei Currency (BND), unless otherwise stated.
2. Booking Procedures
All bookings requested or tour enquires will be replied by email within 2 Brunei Darussalam working days. In the event you do not receive a reply within the said period, please re-send your email again. All tours bookings are applicable upon a minimum of two (2) adults unless otherwise indicated. Child rate is only applicable upon 2 full paying adult booking.
3. Tour Fare
Tour Fares are based on “seat-in-coach” sightseeing. For Private sightseeing tours, please contact us for rates. Items and services included for each tour itinerary are listed in their own respective sections.
Sunshine Borneo Tours & Travel Sdn Bhd must be notified in writing of any cancellation by fax or email. A notice is only considered to have been served provided that an acknowledgement and acceptance by Sunshine Borneo Tours & Travel Sdn Bhd is obtained.
Tour Fare Excludes:
Bank transaction charges, flight tickets, passport & visa fees, airport tax, tips to porter, bellman, hotel maids or local guides; items of personal nature such as laundry, telephone calls, excess baggage fees, beverages and meals (unless specified in the itineraries); taxi, bus fares, daily parking fees at hotel and any other items not specifically mentioned as included will be borne by the client directly.
No refunds will be made if you voluntarily leave a tour for any reason after the tour has begun. Refunds will be at the discretion of Sunshine Borneo Tours & Travel if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized. All requests for refunds will be considered promptly, but they must be in writing and received within 30 days of the return date of the tour. Refund will only be made through the respective credit card companies between 4 – 6 weeks.
|Days before arrival date
Less than 5 working days
50% of the total invoice amount
Less than 3 working days
100% of the total invoice amount
100% of the total invoice amount
If the company receives notice to cancel 6 days or more before the date of tour, a minimum administrative fee of 10% of the tour price per person will be levied. If notice of the cancellation is received 5 days or less before the date of tour the following charges will apply:-
Sunshine Borneo Tours & Travel Sdn Bhd (the ‘Operator’) packages and operates these programs solely as an independent contractor. The tour services described in the brochure, including without limitation transportation, lodging, and sightseeing, are provided by the carrier, hoteliers, and other suppliers that are independent contractors and not agents for, employees, partners, or joint ventures of the Operator. The Operator is not responsible for any loss of or damage to property or death or injury to persons, resulting from any act or omission of any supplier providing any tour service or any other person or entity or caused by strike, war, weather, quarantine, sickness, government restriction or regulation, or any other cause beyond its reasonable control. The tour participant expressly waives all rights, which he or she may have against the Operator in connection with the foregoing. Under no circumstances is the Operator to be construed as a carrier under contract for safe carriage of the passenger or his or her belongings.
7. Family Policy
A child under the age of 12 years old occupying the same room as his/her parents and using existing bedding is usually accommodated free of charge (exclude meal), except where a child supplement is stated. In the case of tours and excursions, child rate is 75% of adult rates for tours. An infant is defined as an individual up to 3 years old. A child is defined as an individual above 3 years and below 12 years old.
8. Changes in Itineraries
Sunshine Borneo Tours & Travel Sdn Bhd will make every effort to operate all itineraries as disclosed in this book. However, circumstances may arise which would require an adjustment to the tour. We will do all that is possible to avoid such changes but we must reserve the right to make such modifications. Alternate programs may apply without prior notice. No changes can be made by clients on the tour.
9. Travellers requiring Special Assistance
There are no facilities for wheelchair in all the places of interest in Brunei. We recommend parties to book on Private basis.
10. Passport Visa
It is the sole responsibility of each traveler to obtain the necessary documents, such as passports and visas, for travel. Visa requirements do change without notice and vary by nationality. Please check with the consulate office as to visa requirements. Sunshine Borneo Tours & Travel Sdn Bhd cannot accept responsibility if you are refused entry to Brunei because you lack the correct visa documentation.
11. Travel Insurance
We strongly advise that you have adequate Travel Insurance in place prior to your departure on holiday.
12. Public Holidays
In most cases, these may vary from country to country. Therefore any information given about public holidays or special events are given in good faith. If dates or other details change or are wrong we will do our best to help, but we cannot accept responsibility. Please note that banks, shops, museums, restaurants and tourist attractions may close or have limited opening times. We accept no responsibility for these closures.